The Law Society has praised Bristol legal firm GL Law for its exceptionally high levels of client care and practice management.
The firm, which recently rebranded from Gregg Latchams, was commended by the Law Society for its perfect scorecard and earning results ‘rarely achieved’ during its assessment as part of its Lexcel quality mark scheme. 
Only legal organisations which demonstrate the highest standards across seven key performance areas can become Lexcel accredited.
Firms must show competence in client care and file and case management, people management, information and financial management, structure and strategy and risk management.
Lexcel assessors said they were particularly impressed with GL Law in achieving zero non-compliances during rigorous scrutiny of case files and interviews with fee earners and support staff.
The Lexcel accreditation team said: “The many areas of good practice stand testament to the resilience and adaptability of this practice, under strong managerial and financial leadership and established executive teams.”
GL Law, one of the UK’s oldest surviving legal practices, was also lauded for its navigation of the pandemic and the consideration it gave to its people, clients and commercial obligations.
The Lexcel accreditation team added “Amidst lockdown and the challenges of remote working and making the office Covid-secure, the practice has maintained service delivery standards to meet the heightened expectations of private and commercial clients, as shown by the high client satisfaction levels. 
“Furthermore, marketing and business development activity shows the acuity of tapping into areas of real concern to such clients arising from lockdown and the imminent departure of the UK from the European Union.”
GL Law managing director Richard Hill, pictured, said: “I am so proud of the whole team in achieving this accreditation. In the face of a pandemic we were able to have every member of staff working safely from home before lockdown in April using GL supplied resources.
“Lexcel is a very rigorous assessment so no mean feat getting feedback like this. It has been a challenging year of course, but it’s also provided the ultimate stress test for our business model to see how well we can pull together and perform in tough times.”
GL Law, which has a team of 65 based in Bristol’s Queen Square and its London office, can trace its roots back 325 years.
It works with individuals and businesses in sectors ranging from creative, media and tech to food and drink and property.
