BRAVE Enterprise, the independent, not-for-profit business advice organisation based in Bristol, stages a comprehensive programme of training courses and workshops.
Marketing on a Shoestring
Date: Wednesday December 14
Time: 10am – 1pm
Cost: £42
Presenter: Sandra McNeill
This workshop is for all those who have an interest in cost-effective marketing of their business and wish to develop the skills they need to develop and implement a marketing strategy. You will start to develop a strategy based on your own business needs and explore some key tools and tactics to help you implement it.
Course content:
· Identify the stages in the marketing planning process
· Understand the importance of creating a strong brand
· Know the different characteristics and applications of the marketing mix
· Consider implementation issues and ways to overcome challenges
· Have the foundations for a relevant and comprehensive marketing strategy
Improve Your Time Management
Date: Wednesday December 14
Time: 2pm – 5pm
Cost: £42
Presenter: Sandra McNeill
This course is for business people who want to learn practical skills to manage their time more effectively. This not only helps you develop a more successful business, but can also create a better work-life balance. You will be able to:
· Identify what makes an effective time manager
· Learn methods for managing interruptions, paperwork and email
· Manage and organise your priorities effectively
· Schedule tasks and protect the time
· Focus on goal-related activities
· Develop a personal action plan that works for you
Essential Customer care
Date: Thursday December 15
Time: 9:30am – 12:30pm
Cost: £42
Presenter: Sandra McNeill
This workshop is for anybody who wants to increase the quality of their customer service. The higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.
Course Content:
· Defining customer care and why it is important
· Identifying your customers and their needs
· Meeting expectations and achieving excellence
· Key communication skills
· Handling customers who are difficult or indifferent
· Developing new customer relationships
Improve Your Presentation Skills
Date: Thursday December 15
Time: 1:30pm – 5pm
Cost: £42
Presenter: Sandra McNeill
You should attend if you want to improve the way you pitch your business to others and increase your confidence in delivering both formal and informal sales presentations. A sales presentation can make or break a deal. However you feel about presentations, you can always improve your approach and increase your confidence with some practical tools and simple techniques.
Course content:
· Identify the characteristics of an effective talk or presentation
· Know the communication process
· Consider factors affecting delivery style
· Know how to build confidence when presenting
· Prepare and present a well-structured presentation
All workshops are held at BRAVE, The Coach House, 2 Upper York Street, Bristol BS2 8QN. To book a place on any of the workshops, visit www.brave.org.uk or call 0117 944 5330.
